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Tapjoy Complaint - Poor customer support, possibly a scam
Tapjoy Complaint

Tapjoy Complaint


Poor customer support, possibly a scam

On February 3rd at 1:49am EST I completed one of Tapjoy 's mobile game currency offers. For providing my credit card info, address, name, etc. to sign up for Real Networks' SuperPass 14-Day Free Trial, I was supposed to instantly receive approximately 350 "crystals" (in-game currency for "Tiny Village").

I opened a support ticket (#3381924) on the evening of February 3rd as I still hadn't been credited.

On February 4th at 3:37am I received a response from one Craig Cesaric stating that they needed additional information from me and less than an hour later I provided them with my full name, e-mail address, a copy of the confirmation e-mail I received from Real Networks, and a screenshot of my billing/account info on the Real Networks website.

I received no response and contacted them again on February 8th at 8:22PM to ask about the status of my ticket. They responded on February 9th at 10:10PM and apologized for the delay and said "It seems the advertiser has taken longer than usual to verify your transaction." and supposedly escalated my ticket.

It's been another week now and yet again I've heard nothing back from them.

I suspect that this is all a scam and that they were hoping to delay me long enough for the free 14-day SuperPass trial to run out so that I'd incur a monthly fee.

At this point, I've given up hope of receiving my credits from Tapjoy and called Real Networks to cancel my subscription. They extended my free trial by 1 month (with my permission, of course.)

Anyways, just wanted to post my experience with Tapjoy. At worst, I suspect these guys are untrustworthy. At best, they're incapable of resolving issues in a timely manner.

Either way, 2 weeks (and counting) for an "instant" credit is completely unacceptable. Avoid!

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