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Tapjoy Complaint - Horribly misleading customers
Tapjoy Complaint

Tapjoy Complaint


Horribly misleading customers

Ofcource everyone who plays free apps expect to be bombarded with advertisements, but on my singing monsters you only have to deal with a few here and there. They have coins and diamonds that you need in order to level up and play the game. So they use tapjoy to provide offers that once completed you get rewarded for. I usually only completed offers maybe once a week. When i saw an offer for a no obligation insurance quote i figured it wouldn't take too long and i would get 40 diamonds for my time. Once i completed the offer i received nothing. I then contacted their customer support. After over a week of back and forth communication they denied my request because the information i gave them supposedly did not match the date the progressive insurance company told them i completed filling out for a quote. That is completly false because i even took screenshots of my progress through the questionnaire. And i forwarded them the email i was sent from progressive. Tapjoy told me that because the progressive email did not contain my quote that they wouldn't reward my diamonds. It is not my fault that progressive doesn't include the quote inside their welcome email. I shouldn't be punished for something as stupid as that. Obviously i did the offer but tapjoy refuses to give people what they earn. All i can say is i was very nice and very patient with their employee Carmen Duran so there is no reason for them to deny my request. I will find and take any survey and review i can for tapjoy and tell of my experience.

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